FAQs

1. Sizing & Fit (Crucial for Clothing)

Question	Suggested Answer Focus
How do I find the right size for my child?	Direct to Size Chart! Emphasize that kids’ sizing varies widely. Always measure the child (height/weight/chest) and compare to your specific size chart.
Do your clothes run true to size?	State your general fit (e.g., “Our items generally run true-to-age, but if your child is between sizes, we recommend sizing up.”).
What is the typical fit?	Specify (e.g., “Our pajamas are slim-fit for safety,” or “Our play clothes are relaxed fit for comfort.”).

2. Materials & Care (Important for Safety/Durability)

Question	Suggested Answer Focus
What materials are your clothes made of?	List common materials (e.g., “We primarily use organic cotton, bamboo, and durable blends.”) Highlight any certifications like GOTS.
Are your clothes safe for sensitive skin?	Address potential allergens and dyes (e.g., “We use OEKO-TEX certified, non-toxic dyes and prioritize breathable, hypoallergenic fabrics.”).
How should I wash and care for the garments?	General instruction + tag reminder. (e.g., “We recommend washing on cold, gentle cycle, and tumble dry low to prevent shrinking. Always check the care tag.”)
Do your clothes meet safety regulations (e.g., flammability)?	Crucial for sleepwear! (e.g., “All our sleepwear is tag-compliant with CPSC flammability standards.”)

3. Shipping & Returns (Parents often need fast turnaround)

Question	Suggested Answer Focus
I need an item fast! Do you offer expedited shipping?	Clearly state your options (e.g., “Yes, we offer 2-day and overnight shipping options at checkout.”)
What if the size I ordered doesn’t fit?	Reiterate the return/exchange policy. Make it easy for parents to exchange for a different size quickly (e.g., “We offer free exchanges for a different size within 30 days of delivery.”).
Can I return an item that has been worn or washed?	State your condition requirements (e.g., “Items must be unwashed, unworn, with all original tags attached.”)